International Shipping Current FAQS

International shipping delays are being felt worldwide at the moment due to flight cancellations and suspended services in some countries.
We will continue to accept international orders at this stage, however we would advise our customers to please check the Australia Post website for updates specific to your country (click here) before placing an order as we will not be refunding delayed orders.

Here are a few answers to questions that might help you when shopping with us as we navigate these unprecedented times:
What service should I use? 
DHL seems to be the most reliable service currently for international orders. We offer DHL shipping for a flat rate of $40 to the USA, Canada, UK, Japan and NZ at checkout, but if you live outside these countries and would like a quote for DHL shipping, please get in touch.
We have also been told that Express International Shipping is being favoured, so we would recommend upgrading to this service if you are able.
Alternatively, Standard International Shipping is available for many countries but is being shipped by sea in cases where an airline cannot be secured. So please be aware that this may mean extensive delays for your order.
If you place an order and your country has suspended all services, we are happy to give you a Fedex quote for your order or hold your order until services resume.
Why is my order showing no tracking updates beyond being received at the Port Lincoln Post Office?
We have found that many shipments since March are only showing tracking when they have been scanned in and delivered, nothing in between. Please rest assured that they are not stuck in Port Lincoln and are in transit.
I've received other orders with no delays, why is this order so late?
Unfortunately, there appears to be no pattern with some more recent orders being received with no delays. 
Is my order lost?
A lost parcel through Australia Post is extremely rare. We have only ever had a handful in our history of trading and we have so far had no lost parcels due to the current COVID19 delays.
In the rare case where an item is deemed lost by Australia Post, we have a credit policy in place to take care of our customers. But in this case, we are talking a large number of orders and clear direction from Australia Post that there are extreme delays due to COVID19. Unfortunately, at this point in time all we can do is ride it out and hope that the backlog is cleared as soon as possible.
Can't you just get compensation through Australia Post and then refund my order?
We ship using EParcel and unfortunately are not compensated in any way for lost or missing parcels by Australia Post. This is why we are only able to offer a credit note to our customers and not a refund.
We thank you for your patience while we navigate these incredibly trying times. We are doing our absolute best to keep our customers informed and supported and if we can help with any further questions, please do not hesitate to reach out at 
Big hugs, team CMTB.