COVID19 Shipping Delays FAQS

We have been receiving a large number of enquiries from our customers experiencing late deliveries and little to no tracking updates along the way with their orders.
These delays are being felt by all businesses, big and small, because of the COVID19 pandemic and we have been in touch with Australia Post daily who continue to assure us that they are experiencing an extreme backlog with some shipments and that they are working through these the best they can. 

If you are expecting the delivery of an order and it is late, you are absolutely not alone. 
Here are a few answers to questions we hope might provide some assurance as you await your deliveries:
Why is my order showing no tracking updates beyond being received at the Port Lincoln Post Office?
We have found that almost all shipments since March only show tracking when they have been scanned in and delivered, nothing in between. They are not stuck in Port Lincoln and are in transit.
I've received other orders with no delays, why is this order so late?
Unfortunately, there appears to be no pattern with some more recent orders being received with no delays. But there does appear to be a significant backlog with all orders shipped during our DRESSED UP sale at the end of March.
We have been told that Express shipping (both domestically and internationally) is being favoured, so we would recommend upgrading to these services if you are able.
I lodged an investigation with Australia Post and they have declared my parcel as 'Lost in Transit', what do I do now?
We have had Australia Post incorrectly tell a number of our customers (with orders placed in March and April) that their orders are ‘lost’ only for them to receive their orders as little as 24 hours later. The communication systems at Australia Post are all over the place trying to manage the backlog and we’ve been told that their investigation system automatically defaults to a ‘lost in transit’ outcome 5 days past the expected delivery date, without taking into consideration the COVID19 delays.

A lost parcel through Australia Post is extremely rare. We have only ever had a handful in our history of trading. In those rare cases, we have a credit policy in place to take care of our customers. But in this case, we are talking a large number of orders and clear direction from Australia Post that there are extreme delays due to COVID19. Unfortunately, at this point in time all we can do is ride it out and hope that the backlog is cleared as soon as possible.
We will reassess any orders that haven't been delivered after 30 business days (domestic orders) and 60 business days (international orders) past the estimated delivery date and look at replacement or credit options for those customers at that time.
Can't you just get compensation through Australia Post and then refund my order?
We ship using EParcel and unfortunately are not compensated in any way for lost or missing parcels by Australia Post. This is why we are only able to offer a credit note to our customers and not a refund.
 
We thank you for your patience while we navigate these incredibly trying times. We are doing our absolute best to keep our customers informed and supported and if we can help with any further questions, please do not hesitate to reach out at online@callmethebreeze.com.au. 
 
Big hugs, team CMTB.